Returns and Refunds

We want you to be happy with what you buy from us. This policy explains how to return a physical product, when you can cancel, and how styling services and bookings are treated differently. It sits alongside your legal rights and does not replace them.

If you are a consumer buying online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel most orders within 14 days of receiving them, without giving a reason. You then have a further 14 days to send the goods back. We go further than this and give you 30 days from delivery to return an item.

You have 30 days from the day your order is delivered to start a return. Returns started after 30 days cannot be accepted.

Items must be returned unworn and unused, with all original tags still attached, in their original packaging, and with proof of purchase.

We cannot accept returns of custom or personalised items, items made to your specification, perishable goods, personal care items where the seal has been broken, sale items, or gift cards. This does not affect your rights if an item is faulty or not as described.

Email hello@shefystyle.com with your order number and tell us what you are returning and why. We will confirm whether the return is accepted and send you a return shipping label with instructions on where to send the parcel. Items sent back to us without requesting a return first cannot be accepted.

Where we have accepted a return, we provide the return shipping label. If an item is faulty, damaged or not what you ordered, we cover all return costs.

Once we receive and inspect your return we will email you to confirm the outcome. Approved refunds are made to your original payment method within 10 business days. Your bank or card issuer may take a few days more to show the money in your account. Original delivery charges are refunded where you are exercising your statutory right to cancel a whole order, but not where you are returning part of an order under our extended 30 day policy. If more than 15 business days have passed since we confirmed your refund, please contact us.

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the replacement.

Please inspect your order when it arrives and contact us straight away if anything is damaged, faulty or wrong. Under the Consumer Rights Act 2015, if a fault appears within 30 days of delivery you are entitled to a full refund. After 30 days we will offer a repair or replacement, and a refund if that is not possible.

Styling sessions, consultations and digital styling resources are services rather than goods. Once a session has been delivered, or once you have accessed a digital styling document or resource, it cannot be refunded. Bookings can be rescheduled or cancelled under the terms set out in our Terms and Conditions. Style Club memberships can be cancelled at any time and run to the end of the month already paid for.

SHEFYSTYLE LTD, 27 Croftmont Avenue, Glasgow, G44 5LG, United Kingdom. Email hello@shefystyle.com. Phone 07436 365719.