Delivery

We deliver throughout the United Kingdom, to the European Union, and internationally to selected countries including Australia, Canada, the United States, Hong Kong and Singapore. If your country is not shown at checkout, email hello@shefystyle.com and we will see what we can arrange.

UK orders are sent on either a standard or an express service, and you choose which at checkout. EU and international orders are sent on a tracked service. Carrier details are confirmed in your dispatch email.

Within the United Kingdom, standard delivery is £3.99 and express delivery is £6.99. Standard delivery is free on UK orders over £50. Delivery to the European Union is £14.99. International delivery is £23.99. All delivery costs are confirmed at checkout before you pay. For EU and international orders, any customs duties or import taxes charged by the destination country are the responsibility of the recipient and are not included in the price you pay us.

Orders are processed within 1 to 3 business days. Orders placed at a weekend or on a UK public holiday are processed on the next working day. Once dispatched, UK standard delivery takes 3 to 5 business days and UK express delivery takes 1 to 2 business days. EU delivery takes 7 to 10 business days and international delivery takes 10 to 14 business days. These times are estimates from the date of dispatch, not the date you order, and can be affected by carrier delays or customs clearance.

When your order is dispatched we email you a confirmation with a tracking number. If you have not received a tracking email within 5 business days of ordering, check your spam folder and then contact us at hello@shefystyle.com with your order number.

If nobody is available when the carrier calls, they will normally leave a card and attempt redelivery or hold the parcel at a local depot or collection point. Please make sure the delivery address you give us is complete and correct, including any flat or building number. If a parcel is returned to us because the address was wrong or it was not collected in time, we will refund the cost of the goods but not the original delivery charge, and a new delivery charge applies if you want it sent again.

If your parcel arrives damaged, please photograph the packaging and the contents and email us within 48 hours of delivery. If tracking shows your parcel has not moved, contact us and we will open an enquiry with the carrier. We treat a UK parcel as lost after 10 business days from dispatch, an EU parcel after 20, and an international parcel after 30. Once a parcel is confirmed lost we will send a replacement or issue a full refund.

Gift boxes are assembled by hand once your order is placed. Build Your Own boxes and any personalised items may take longer to prepare than the standard 1 to 3 business day window, and we will tell you the expected dispatch date by email. If you need a gift box to arrive for a specific date, email hello@shefystyle.com before ordering.

SHEFYSTYLE LTD, 27 Croftmont Avenue, Glasgow, G44 5LG, United Kingdom. Email hello@shefystyle.com. Phone 07436 365719.